Refund policy

CHONK! Refund Policy

Because our hazelnut spreads are perishable food items, we cannot accept returns or exchanges. Once a jar leaves our facility, we cannot accept it back. 

**Damaged or Incorrect Orders**
Your satisfaction is our top priority. Please inspect your order upon reception. If your jar arrives broken, leaking, or if you received the wrong item, please contact us within 7 days of delivery at chonkchs@getchonkd.com with:
1. Your order number
2. A photo of the damaged or incorrect item

Once we verify the issue, we will gladly send out a replacement jar or issue a full refund to your original payment method. 

**Cancellations**
If you need to cancel an order, please email us as soon as possible. Once an order has been packed or shipped, we can no longer cancel or refund it.